At Coastal Hatters, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If you receive an item that is defective or damaged, we’re here to help.

Returns for Defective Items Only

We accept returns only for items that are defective or damaged upon arrival. To be eligible for a return:

• The item must be unused and in its original condition.
• You must contact us within 48 hours of receiving your order.
• Proof of purchase and photos of the defect must be provided.

How to Request a Return

1. Email us at hatteris@coastalhatters.com.au with your order number and a description of the issue.
2. Include clear photos showing the defect or damage.
3. Our team will assess your request and provide instructions for returning the item if approved.

Important Notes

• No exchanges are offered at this time.
• We do not accept returns for change of mind, incorrect sizing, or general wear and tear.
• Return shipping costs for approved defective items will be covered by Coastal Hatters.

Thank you for supporting Coastal Hatters. If you have any questions, please reach out to our team — we’re happy to help.